Receivable Management Solutions
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Services for Bankcard and Retail
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T H E     B E S T     I N     T E C H N I Q U E     A N D     T E C H N O L O G Y

For over two decades, we have successfully recovered hundreds of millions of dollars in delinquent accounts receivable for companies of all sizes. We are ready to use our refined strategies to do the same for your business.

K N O W L E D G E     A N D     C O M M I T M E N T

FMA Alliance has been a leading provider of collection and recovery services to the bankcard and retail industries since 1987. Over the last twenty years FMA's commitment and experience has enabled us to consistently meet the demands and requirements for many of the largest and most successful financial services providers in the USA.

T E C H N O L O G Y     A N D     S E C U R I T Y

FMA has developed our own proprietary collection software, Infinity, using a Microsoft SQL database engine and Apache Tomcat web services. The collection software is augmented with a phone system including a 325 seat blended predictive dialer and integrated IVR manufactured by Interactive Intelligence Inc. The Interactive Intelligence system provides inbound call direction as well as outbound broadcast capabilities including text-to-speech processing. The Infinity collection software uses a database structure which allows for the strategic flow of accounts based on predetermined events designed to optimize consumer contact. In addition Infinity offers our clients versatile reporting capabilities and off-site real time access to their accounts.

FMA Alliance deploys numerous physical and electronic security measures including physical access control systems, camera surveillance, and entrance alarm systems. Electronic measures include firewalls, intrusion detection systems and centrally managed virus protection. In addition to these measures, FMA engages third party vendors to conduct ISO 27002 or SAS 70 Type II equivalent audits on an annual basis.

G O A L S     A N D     S T A N D A R D S

We set very high goals and ethical standards to achieve the results our clients expect. Our management team and staff are dedicated to providing the internal controls and continuous quality improvements necessary to return the highest dollar recovery on accounts placed for collection.