This is an attempt to collect a debt and any information obtained will be used for that purpose.
FMA has developed several proprietary strategies to increase recoveries for our clients, including:
FMA places the foremost importance on stringent information-security policies to protect our clients’ data. Our security program is compliant with the Federal Information Security Management Act (“FISMA”), National Institute of Standards and Technology (“NIST”), and other relevant security standards. FMA has made substantial investments in ensuring data security through several industry-leading certifications, including:
FMA strives to ensure that the work experience will be rewarding while fulfilling the needs of its clients. FMA’s core values represent its commitment towards fulfilling the goals of:
FMA has also instituted a comprehensive suite of policies to ensure the confidentiality of client data. These policies outline all physical and data security programs, as well as encryption standards.
FMA’s innovative payment portal has been integral in driving more than $7.4 million in payments since its inception. The FMA Pay portal allows the consumer to negotiate and pay their account(s) online without having to speak to a representative. Some of the key features of the FMA Pay portal include:
“ Results like this do not happen by chance and is a direct result of the culture of compliance that exist at FMA. Thank You for these great results and Thank You to the team for making this happen on the front line. Keep up the great work! ”
“ FMA has been providing excellent service to [our top tier hospital] as a Primary Bad Debt vendor for 12 years. FMA consistently stays in the top tier when it comes to performance and customer service. ”
“ We were impressed with their collection tactics, reports, and the fact they were willing to customize areas to fit our particular patient population. During the two years we've worked with FMA Alliance, they have proved to have excellent customer service. ”
“ ... highest recommendation of the collection services agency, FMA Alliance. FMA Alliance has demonstrated a professional and ethical caliber and met all performance expectations. ”
“ Thank you for your continued commitment to ensuring we are at the top of the list when it comes to control, compliance, and call quality. ”
“ Since 2007, FMA Alliance has been a valuable partner to [our national hospital system]. FMA provides an exemplary recovery program that has consistently assisted us in meeting our annual goals. FMA's dedicated staff... patient oriented agents and their customer service department ... has developed a seamless process that has worked well over the years. FMA's ability to monitor and record 100% of the calls [and] their zero tolerance complaint policy aligns well with our culture and philosophy. ”