Healthcare Services

The business relationship between a patient and a healthcare provider are unlike any other in the accounts receivable management industry. For this reason, it is important to choose an experienced collection company committed to the healthcare industry. When FMA opened its doors for business in 1983, our first clients were doctors and dentists, and hospitals quickly followed in 1985. Ever since, we have received many industry accolades and elite certifications that guarantee our high-quality service.

Our healthcare-related services include:

Early-Out Self-Pay

FMA’s Early-Out Services approach is to ensure that a high and consistent level of compliance, respect, performance and professionalism is displayed throughout the entire early-out cycle. FMA works with its clients to determine objectives, create a personalized strategy, and motivate its workforce to meet those objectives. FMA’s experienced team of professionals is dedicated to helping clients reach their goals.

Primary and Secondary Bad Debt

FMA has a very long history and commitment of providing its superior bad debt services in a compliant and respectful manner, while providing the best possible patient experience. Our proven collections approach, combined with our advanced technologies and superior compliance management, is tailored to our healthcare clients business needs.

Balance After Insurance

FMA’s Early-Out Services approach is to ensure that a high and consistent level of compliance, respect, performance and professionalism is displayed throughout the entire early-out cycle. FMA works with its clients to determine objectives, create a personalized strategy, and motivate its workforce to meet those objectives. FMA’s experienced team of professionals is dedicated to helping clients reach their goals.

Insurance Follow-up / Denial Management

FMA recognizes that Insurance accounts are a healthcare provider’s bread and butter. However, all healthcare facilities have limited resources when it comes to account follow-up. It is estimated that more than 50% of claim denials are never corrected and resubmitted for reimbursement. This is where FMA can assist you. We will also help you determine the balance threshold of where the follow-up/denial management may be lacking and provide the much-needed follow-up on the difference, which can all but guarantee significant amounts of insurance dollars are not left on the table. FMA has successes upwards of 65% resolution on small balance insurance accounts and denials.

Compliance. Respect. Results.

FMA leverages an industry-leading compliance team:

FMA’s has the industry’s most advanced call analysis, monitoring and recording, quality assurance and compliance audits, and consumer compliant management, as well as training related to federal, state and local regulations. FMA will protect your brand from expensive violations and a tarnished reputation by promoting respectful and compassionate customer service and interaction. With a 99.99% customer satisfaction rate based on complaint-to-contact ratio, FMA successfully drives compliance adherence at all levels.

Accredited by the Better Business Bureau (BBB)

2015-2021 BBB Award of Excellence

2015-2021 BBB Winner of Distinction

2021 BBB Pinnacle Award

BBB A+ Rating

ACA Member

ACA Blueprint Certified (previously known as PPMS)

Consumer Financial Protection Bureau (CFPB) Small Business Regulatory Enforcement Fairness Act (SBREFA) panel

Technology. Security. Integrity.

Data security is core to FMA’s business standards, and we take an aggressive stance on protecting the information our clients entrust to us. FMA is your partner with extensive capabilities to mitigate potential security breaches and safeguard your data.

Substantial cutting-edge investments

FMA has made substantial cutting-edge investments in data security that most of our competitors simply cannot afford.

System Integrity

We uphold the integrity of our systems, and you and your consumers’ data

Certifications & Awards

FMA alliance has to its credit a panel of distinctions and certifications.

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